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Call Center Operator

#28686
Information Technology

Details:

  • Category: On-Campus
  • Position Type: Student Hourly
  • Posted on: March 18, 2020
  • Open until: Tue, March 24, 2020 expired
  • Work Hours: Daily as assigned: 6am to 2pm, 2pm to 10pm, 10pm to 6am
  • Wage: $8.00 - 8.50
  • Location: Cedar City, UT

Description:

Call Center Operator - Operate telephone switchboards and systems to advance and complete connections. Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information. Offer special assistance to persons such as those who are unable to dial or who are in emergency situations. Monitor fire alarms and placing calls to emergency help. Keep records of calls placed and received in regards to special requests and emergency situations. Monitor and report guage readings on campus boilers.

Qualifications:

Must have excellent phone etiquette and exceptional customer service skills. Must be able to create and edit word, excel, and pdf documents. Must be able to spell correctly and pay attention to detail on legal documentation. Must be willing to work with angry customers over the phone. Must be willing to work assigned shifts, including day, swing, grave shifts. Must be willing to work assigned weekend and holiday shifts. Must submit resume, cover letter, and Summer class schedule.

Disclaimer: Southern Utah University's Human Resources and Career Center act only as a referral service to facilitate contacts between employers seeking employees and individuals seeking employment. In providing this service, we make no recommendations or warranties regarding an off-campus employer's wages, working conditions, or other aspect of the job. We likewise make no recommendations of an applicant's qualifications or suitability for any job. Both prospective employers and employees should understand that we do not research or do any background check regarding either. This responsibility to vet, evaluate and qualify remains with the employer and applicant.